Terms of Service
Contents
1. About this service
This website (meta-ai.consulting) is operated by Metatron Marketing Ltd, a company registered in England & Wales (Company No. 16220417). Registered address: Monomark House, 27 Old Gloucester Street, London, England, WC1N 3AX.
We provide an AI-powered chat interface and information about our marketing consulting services. The website is intended for business and information purposes.
By accessing or using this website — including the chat widget — you agree to these Terms of Service. If you do not agree, please do not use the site.
These terms apply alongside our Privacy Policy, which explains how we handle your personal data.
2. AI disclosure
In compliance with the EU AI Act (Regulation (EU) 2024/1689) and general transparency obligations under consumer law applicable in Belgium and the EU, we make the following disclosures:
- The chat assistant is an AI system — not a human operator.
- Responses are generated by large language models (including models from Anthropic and/or DeepSeek).
- AI responses may be inaccurate, incomplete, outdated, or misleading.
- This AI is not used for high-risk purposes as defined by the EU AI Act (such as employment selection, credit scoring, or law enforcement).
- You retain the right to request human follow-up by contacting us directly.
Do not rely on AI responses for important decisions. If you need professional guidance — legal, financial, medical, or otherwise — please consult a qualified expert. The AI cannot substitute for professional judgement.
3. Not professional advice
Everything on this website — including responses generated by the AI chat assistant — is provided for general informational and exploratory purposes only. It does not constitute and should not be relied upon as:
- Legal advice
- Financial or investment advice
- Medical or health advice
- Accounting or tax advice
- Any other form of regulated professional advice
No information on this site creates a client relationship between you and Metatron Marketing Ltd or any of its personnel. We are a marketing consulting firm, not a law firm, financial services provider, or healthcare organisation.
Always seek qualified, licensed professional advice for your specific circumstances. You use any information or AI-generated output at your own risk.
4. Acceptable use
You may use this website for lawful purposes consistent with these terms. You agree not to:
- Use the site for any illegal purpose or in violation of any applicable law or regulation
- Attempt to circumvent, disable, or interfere with the site's security features
- Send abusive, threatening, defamatory, or harmful content through the chat
- Attempt to extract, scrape, or systematically copy content from the site without permission
- Use automated scripts, bots, or crawlers against the chat API in a way that degrades performance or constitutes abuse
- Attempt to manipulate the AI system to generate harmful, illegal, or deceptive content
- Impersonate Metatron Marketing Ltd, its personnel, or any other person or entity
- Introduce viruses, malware, or other harmful code
We reserve the right to block access to users who violate these rules without prior notice.
Data protection: Do not share sensitive personal data — yours or anyone else's — through the chat widget. This includes health information, financial account details, passwords, or government ID numbers.
5. Intellectual property
All content on this website — including text, design, graphics, and branding — is owned by or licensed to Metatron Marketing Ltd and is protected by intellectual property laws in the UK and internationally.
You may browse and read the content for personal, non-commercial purposes. You may not reproduce, redistribute, republish, or commercially exploit any part of this site without our written permission.
AI-generated chat outputs
Responses generated by the AI chat assistant are produced algorithmically. We make no claim of copyright in individual AI responses. However, you acknowledge that:
- Outputs may reflect copyrighted training data owned by third parties.
- You are responsible for verifying and appropriately using any AI-generated content.
- We do not grant any warranty that AI-generated content is original or free from third-party IP claims.
6. Availability & changes
We aim to keep the website available, but we do not guarantee uninterrupted access. The service may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our control.
We reserve the right to:
- Modify or discontinue any part of the website at any time, with or without notice
- Update or replace the underlying AI models
- Change the features or functionality of the chat widget
We will update the "Last updated" date at the top of these terms whenever we make material changes. Continued use of the site after changes constitutes acceptance of the revised terms. If you disagree with a change, please stop using the site.
7. Liability
Limitation of liability: To the fullest extent permitted by law, Metatron Marketing Ltd, its directors, employees, and agents shall not be liable for any loss or damage arising from your use of this website or reliance on its content. This includes, without limitation, indirect, incidental, or consequential damages.
In particular, we accept no liability for:
- Errors, inaccuracies, or omissions in AI-generated responses
- Decisions made based on information from the AI chat or site content
- Temporary unavailability of the website or chat service
- Actions of third-party AI providers (Anthropic, DeepSeek) in processing your queries
- Security incidents affecting third-party infrastructure outside our control
Consumer rights (Belgium / EU)
Nothing in these terms limits or excludes rights you have under mandatory Belgian or EU consumer law that cannot be waived by contract. Belgian residents retain all statutory consumer rights afforded under the Belgian Code of Economic Law (CEL / Wetboek van Economisch Recht) and the EU Consumer Rights Directive.
Where our liability cannot be excluded under applicable law, it is limited to the maximum extent permitted by that law.
8. Governing law
These Terms of Service are governed by and construed in accordance with the law of England and Wales, without regard to conflict-of-law principles.
If you are a consumer resident in the EU (including Belgium), you also benefit from any mandatory protections afforded by the law of your country of residence. Mandatory EU consumer law provisions applicable in your country of residence take precedence over English law where they provide greater protection.
9. Dispute resolution
Contact us first
If you have a complaint or dispute, please contact us first. Most issues can be resolved quickly and informally. Email us at hello@meta-ai.consulting and we will respond within 10 business days.
UK disputes
If a dispute cannot be resolved informally, the courts of England and Wales will have exclusive jurisdiction, subject to the consumer protections below.
EU / Belgian consumer disputes
If you are a consumer based in Belgium or another EU member state, you may refer unresolved disputes to:
- EU Online Dispute Resolution (ODR) platform: ec.europa.eu/consumers/odr
- Belgian Consumer Mediation Service: consumermediation.be
EU consumers retain the right to bring proceedings in the courts of their country of habitual residence.
10. Contact us
For any questions about these terms, contact us at:
- Email: hello@meta-ai.consulting
- Legal/privacy: privacy@meta-ai.consulting
- Post: Metatron Marketing Ltd, Monomark House, 27 Old Gloucester Street, London, England, WC1N 3AX
These Terms of Service were last updated on 20 March 2026.